Digital Ticketing

The Akron RubberDucks are going digital! Digital ticketing provides a safe, convenient and secure way for fans to use and share game tickets. It also helps prevent lost, forgotten and fraudulent tickets and provides a contactless entry solution for all fans coming through the gates at 7 17 Credit Union Park. Digital ticketing also allows fans to access tickets from the MiLB app.

Use the resources on this page to learn how you can access, forward and recall your digital tickets, and everything in between!

First Time Login

Go to akronrubberducks.com on your mobile device’s web browser. Click the three lines in the top left corner. From the drop-down, select ‘My Tickets’ button.

At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Guardians Ticket Account).

Tap ‘Forgot Password’ if you are unable to remember your password.

If you don’t have an MLB account, click ‘Sign-up’ to create an account to access your tickets. NOTE: All tickets will be associated with the same email you use to buy tickets over the phone or online.

Accessing Your Tickets From Your Account

At the login page, please log in using your MLB Ballpark/MLB Account e-mail and password (Ex, Same credentials as your Guardians Ticket Account).

Tap ‘Forgot Password’ if you are unable to remember your password.

Once logged in to your account, tap ‘View Tickets’ to view tickets for your next game or tap ‘View All Ticket Inventory’ to view future dates.

Once you have found and selected the date of the game you are attending, a list of your tickets will appear. Tap on a specific ticket to view the barcode.

Accessing Your Tickets from Confirmation Email

After purchasing tickets, you will receive an email from ordertracking@tickets.com that will contain information regarding your tickets. The email will be sent to to same email that the tickets were purchased under. After opening the email, click “HERE” to download your tickets.

Reset Password

You should receive an email from AccountService@mlb.com containing a verification code. It can take 5-10 minutes to receive. Be sure to check your Spam/Junk folder.

Transferring Your Tickets

Select the tickets you would like to transfer.

Then, tap ‘Choose Friend’ at the bottom of your screen.

Confirm you have selected the appropriate tickets and then tap ‘Forward Tickets.’ The recipient will be notified via the email address used that they now have tickets in their account.

If your recipient does not already have a Guardians or RubberDucks ticketing account, they will be prompted to create one when they receive their ticket.

Recalling Your Tickets

Tap ‘Recall Tickets’ to complete the transaction or ‘Add More Tickets’ to select additional tickets to recall.

Redeeming Vouchers

All available vouchers will be shown on this page. Scroll to the bottom of this page, click the Voucher Actions arrow icon, and choose Redeem to use your vouchers. Here you can also choose to forward vouchers to your contacts.

FAQs

What is this change to my account and why is it happening?

This change is being made to connect your ticketing account with MLB.com’s account services and is intended to make the ballpark experience easier for you. For the first time, you’ll be able to purchase, access, manage and scan your tickets using an MLB account.

If you already are logged in with your MLB account in either the MiLB app or [insert team name’s] website, any tickets you purchase automatically will be associated with your account for easy access.

With this change, do I need to create a new account to access my tickets?

You’ll now be able to access your tickets by creating an MLB account if you don’t already have one OR by logging in to an existing MLB account.

If you don't already have an MLB account and need to create one, please create a new account using the same email address as your previous ticketing account.
If you already have an MLB account that uses the same email address as your previous ticketing account, you should be able to log in with your MLB account credentials and seamlessly access your tickets.

How to access my tickets from MiLB app?

What are the benefits of using digital ticketing?

How do I access digital tickets I've purchased?

What do I show at the ballpark gates for entry?

Can I print my ticket from home?

Yes, tickets can be printed from home by logging in to your My Tickets account on a computer, clicking on the menu in the upper right-hand corner, selecting “My Tickets,” and clicking on “Print Tickets.”

Can I have multiple tickets on a single phone?

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of 3 individuals is walking into the game together, only one person would need to show the 3 tickets on his or her phone.

Can I add digital tickets to my Apple Wallet or Google Wallet?

Yes! To save tickets to your Apple or Google Wallet, view your confirmation email on your mobile device and select either “Click here to add your tickets to Apple Wallet now” or “Click here to add your tickets to Google Wallet now.” You can also add tickets to your Apple Wallet by logging into your My Tickets account directly.

Will the person I forward a ticket to need a RubberDucks ticket account?

Yes. If they do not already have an account associated with the email address you forwarded the ticket to, they will be prompted to create an account upon receiving the ticket.

If I receive a forwarded ticket, can I then forward that ticket on to another person?

Yes, a ticket you receive can be forwarded to another individual. You (as the new sender) and the new recipient will both receive confirmation emails once the action is complete. There is no limit to the number of times a ticket can be forwarded.

Where can I see who a ticket was forwarded to?

You can view the recipients of your ticket forwards by logging in to your My Tickets account, clicking on “View All Ticket Inventory,” and then clicking on an event date. The name of the recipient will appear with each forwarded ticket.

Can I recall a forwarded ticket after it has been accepted and re-sent to another person?

What if I don't receive my confirmation email?

What if I forgot my password?

What if I don't have a smart phone?

What if I lose internet connectivity while waiting in line?

What if my phone battery dies before I enter?

What if I cannot find tickets I purchased?

What if I accidently forwarded a ticket to the wrong email address?

What if I cannot find tickets that were forwarded to me?

Double check that you are logged into a My Tickets account with the same email address the sender used to forward you the tickets. You may also have the sender recall the tickets and then re-forward them to you at your preferred email address. If you are still not able to locate tickets you believe should be appearing, call the 7 17 Credit Union Park Box Office at (330) 253-5153.