Use this page for information on all ballpark policies, procedures and information. Should you need additional information, please visit the Excite Ballpark Box Office, email the club or call the Giants.
Accessible Seating
Wheelchair and companion seating is located down the Third Base Line and is available by purchasing an Accessible Seating Ticket. Please reference the Excite Ballpark Map for the location.
Advanced Tickets
Advanced online ticket sales will continue to be encouraged prior to the day of the game. Tickets to upcoming San Jose Giants games at Excite Ballpark can be purchased a number of ways:
- Online: SJGiants.com
- By Phone: Tickets can be purchased by calling 408.297.1435.
Alcohol Sales
Guests are prohibited from bringing alcoholic beverages into the stadium. Guests who appear to be under the age of 30 will be required to show valid identification. No guest will be served more than two alcoholic beverages at any given time. Alcohol sales end at the conclusion of the 7th inning during a baseball game and at designated times during concerts and other events.
Animals
Only certified service dogs or service dogs in training that meet all of the State of California requirements will be allowed into Excite Ballpark. All other animals are prohibited.
ATMs
Two (2) ATM Machines are available at Excite Ballpark. One is located in the Concourse at the Main Entrance and the other by the San Jose Giants Dugout Store.
Autographs
Autographs and player interactions are limited and at the discretion of the player, coach, and/or San Jose Giants staff. Fans must adhere to the San Jose Giants Fan Behavior Policy.
Bag Policy
Please visit our Excite Ballpark Policies page HERE for more information on bag policy.
Baseball and BBQ
Take in the good times at the ballpark and enjoy delicious mouth-watering BBQ food with the San Jose Giants Baseball & BBQ package. Settle into the relaxing atmosphere of the Turkey Mike's BBQ picnic area and let the Giants show you how baseball is supposed to be enjoyed! Click HERE to learn more.
Baseball Buddies
The San Jose Giants’ Baseball Buddies Program makes its triumphant return to Excite Ballpark in 2025! Give your group of kids the perfect pregame experience with this on-field package. Meet Giants prospects, get autographs, and take the field with team for the National Anthem for a true Big-League experience. Click HERE to learn more.
Banners and Signs
Banners or signs may be displayed at Excite Ballpark as long as they do not interfere with the game in progress and they do not obstruct the view of other guests in the area. Banners may not contain political or commercial messages, or display inappropriate words or phrases. The San Jose Giants and Excite Ballpark reserve the right to remove any banners or signs at their discretion.
Bathrooms
Stadium restrooms are located in the main concourse, along the first base side and along the left field side beyond the BBSI Futures Club. Please refer to the Excite Ballpark Map
Batting Practice
Gates open one hour before game time allowing guests to view infield practice for the San Jose Giants and their opponent. Be sure to arrive as soon as the gates open and catch all the pre-game action. Unfortunately, San Jose Giants batting practice occurs over three hours before the game, well before gates open.
BBSI Futures Club
Looking to host your employees for a company picnic? Would you like to entertain clients or host a family gathering? The BBSI Futures Club is the premier group space for your next outing! Click HERE to learn more.
Behavior
San Jose Giants baseball is a family-oriented experience, so we ask that the behavior of our fans be in accordance with this atmosphere. Therefore, the use of disruptive and vulgar language or gestures is prohibited. Furthermore, fans may be asked to leave the ballpark without refund if they are wearing clothing or possess signs with obscene or derogatory words or messages. If your enjoyment of visiting the ballpark is being interrupted by the behavior of another fan, please contact ballpark security, an usher or guest relations staff member so the situation can be corrected immediately.
Beer Packages
The San Jose Giants offer countless beer options throughout the ballpark including two new special beer packages that are available every game! Enjoy a day at the yard and a variety of craft brews with these new offers. Click HERE to learn more.
Beverages, Bottles and Cans
The San Jose Giants restrictions prohibit the entrance of outside food, beverages, bottles, and cans into its facilities. Exceptions include unopened soft-sided water bottles, empty canteens, baby formula, baby food, and medication or other special needs.
Birthdays
Excite Ballpark is the perfect place for birthday celebrations of all ages. Enjoy discounted tickets, birthday treats and a special video board birthday message. For more information visit the Giants Birthday Page or contact the Giants front office.
Birthday/Anniversary Video Board Messages
The San Jose Giants can help celebrate a birthday or anniversary by displaying the occasion on our scoreboard during the game. The service is $50 per announcement on the video board. For more information about birthday, anniversary and other celebratory messages please call 408.297.1435 or email HCortesTorres@sjgiants.com. Messages must be purchased at least 24 hours prior to the designated game.
Camera and Video Equipment
Guests are welcome to bring still and hand-held video cameras with lenses 9" or smaller into Excite Ballpark as long as the equipment does not interfere with another guest's enjoyment of the game. Guests wishing to use equipment that requires the use of a tri-pod at a fixed position in the stadium must contact the San Jose Giants staff for permission. Any rebroadcast or reproduction of the game or the event without the express written consent of the San Jose Giants is prohibited.
Child Ticket Policy
Children four years of age and under do not need a ticket for entry into Excite Ballpark. However, they must sit on the lap of an accompanying adult or in Bowl Reserved. Children five years of age and older must have a ticket to the game or event.
Code of Conduct
The San Jose Giants are committed to providing our guests with an enjoyable, safe atmosphere. Our staff will proactively intervene to support a family oriented environment where all guests can enjoy the baseball experience free from the following behaviors:
- Foul or abusive language or gestures.
- Intoxication or other signs of impairment.
- Displays of affection not appropriate in a public, family setting.
- Any disruption to the game by guest actions or an unauthorized persons on the playing field.
- Guests seated in a location other than their ticketed seat.
- Smoking or tobacco use.
If someone interferes with your enjoyment of a game, please contact a Guest Services Representative for assistance.
Community Relations
The San Jose Giants remain committed contributors to the San Jose community. For complete information on the club's community relations efforts, visit the Giants Community Homepage
Concessions
Food and Beverage at Excite Ballpark will continue to follow all State and County guidelines regarding food sales. We are also thrilled to welcome back popular food destinations like the Pizza Stand and Third Base Taco Concession Booth.
The San Jose Giants host several fixed and portable concession stands throughout the stadium. These stands feature traditional ballpark favorites such as hot dogs, peanuts, soda and popcorn. In addition to these favorites, there are specialty items such as pizza, barbequed tri-tip, and chicken and rib dinners. The stadium also features a selection of alcoholic beverages, which may be purchased until the end of the 7th inning.
In compliance with State Guidelines, the San Jose Giants will be encouraging cashless transactions at this time.
Credentials
Any member of the media wishing to obtain credentials to a game must submit a written request on company letterhead to Matt Alongi, Assistant General Manager, via email mattalongi@sjgiants.com or call 408.380.4507 for more information.
Customer Service
The Excite Credit Union Customer Service Booth is located next to the Main Gate at the front of the stadium. Guest service inquiries, such as stadium announcements and contestant registrations, should be directed to the Customer Service Booth for coordination.
Family Fun Zone
The Family Fun Zone is the perfect place for kids and kids at heart. Located by the Main Entrance of the stadium, the Family Fun Zone features baseball inspired activities for everyone. Tickets are available for purchase at the Excite Credit Union Customer Service Booth. For unlimited Fun Zone access, join the Gigante's Kids Club.
Fan Behavior Policies
The San Jose Giants are committed to creating a family-friendly and welcoming environment at the ballpark for all guests. As part of that commitment, we have adopted this written policy addressing fan behavior. The policy includes a Fan Code of Conduct, which is fan-facing and describes how fans are expected to behave.
For a complete description of the Fan Behavior Policy, click here.
For a full list of prohibited items inside Excite Ballpark, click here.
Fan Mail
Cards and letters to players and personnel can be sent to: San Jose Giants, Attn: Player's Name, PO Box 21727, San Jose, CA 95151.
Please be advised that items sent through the mail to be signed are done so at your own risk. Though reasonable precautions will be taken, the players, management and staff are not responsible if an item is not returned.
Field Access
In accordance with California League rules, only authorized personnel with proper credentials will be permitted on the field before, during, or after a game or event. Any unauthorized person who travels onto the field will be removed from Excite Ballpark and subject to arrest and prosecution.
Fireworks
The San Jose Giants will once again light up the skies during the 2025 season. Fireworks take place several minutes after these select games. Click HERE for more details.
First Aid
The First Aid Station is located behind Home Plate in Section D. If first aid assistance is needed, please go to the First Aid Station or contact the nearest Guest Service Representative.
Foul Balls and Home Runs
Guests may keep any balls hit into the stands. Batted balls can be dangerous, so we ask guests to stay alert at all times. When attempting to catch a foul or home run ball please do not interfere with the game in progress and be respectful of other guests. At no time should a foul or home run ball be thrown back on the field. Guests who fail to adhere to these rules face immediate ejection from the ballpark and will be subject to arrest and prosecution.
Front Office
Meet the San Jose Giants front office by clicking HERE.
Gate Times
Gates open one hour prior to the start of each game. Season Ticket Holders receive 15-minute early access before gates open to the public.
Giants Dugout Store
The San Jose Giants Dugout Store is the official team store of the San Jose Giants. The Dugout Store is located along the Third Base Side. The Dugout Store Express is located at the front of the stadium at the Excite Credit Union Customer Service Booth. Fans can also shop online 24/7 at SJGiants.com/Shop.
Giants Baseball Summer Camps
Returning in 2025, the San Jose Giants are thrilled to host THREE week-long Summer Camps at Excite Ballpark. Complete information on the Giants Baseball Summer Camps can be found on the Summer Camps page.
Gigante
Gigante is the Giants fun-loving (and sometimes mischevious) mascot who has been entertaining fans of all ages for years. To book a visit from Gigante or to learn more about our lovable mascot, visit Gigante's Corner.
Group Outings
The San Jose Giants offer a variety of unique experiences for groups of all sizes. Groups can take advantage of exclusive group seating locations such as the NECA/IBEW VIP Deck, BBSI Futures Club or First Base Party Patio. Groups can also purchase larger quantities of tickets at discounted prices. Meals and add-ons are available for purchase as well. For complete information call 408.297.1435, email GroupTickets@sjgiants.com or visit the San Jose Giants Groups page.
Hotels
The San Jose Giants encourage out-of-town guests to visit the Hyatt Regency Santa Clara.
Hoverboards
Due to safety issues, hoverboards are prohibited in Excite Ballpark.
IBEW/NECA VIP Deck
The IBEW/NECA VIP Deck is the perfect way to treat employees and clients, or have an exciting night out with family and friends! Watch the San Jose Giants from our private field level deck and enjoy great food and bar service. The IBEW/NECA VIP Deck accommodates groups of up to 200 people. For more information, visit the VIP Deck page, call 408.380.4503 or email GroupTickets@sjgiants.com.
Internet Access
Free Internet access is available to any fan that brings a smart phone, laptop, tablet, or other Wi-Fi enabled mobile device to the ballpark. The free wireless internet network is SJGiants-Guest and does not require a password.
Kids and Family
The San Jose Giants offer a family-friendly entertainment experience. Visit the San Jose Giants Kids and Family page HERE to learn more.
Kids Club
Gigante's Kids Club membership includes: Fun Zone Season Pass, Kids Club Gift, Kids Club T-Shirt, Invitation to Gigante's Birthday Party and more! Membership price for Season Ticket and Mini Plan Holders is $30 and Regular Membership price is $40. For more information on the Kids Club visit the San Jose Giants Kids Club page.
Kids Run the Bases
Every Saturday and Sunday, the San Jose Giants invite kids down on to the field to run the bases following the game (Excluding Saturday games with postgame fireworks). Kids enter the field from the first base side and exit the third base side.
Lost and Found
Items found in or around the ballpark during events should be turned into the Excite Credit Union Customer Service Booth located at the front of the stadium. All lost and found items will be tagged and stored for 30 days. Every effort will be made to return the item to its owner. If an item has been stored for 30 days and has not been claimed, it may then be given to charity or otherwise disposed of.
Lost and found items can be picked up at Excite Ballpark during the hours of 10:00 AM - 5:00 PM, Monday - Friday. All calls and questions regarding lost and found should be made to 408.297.1435 or via email at info@sjgiants.com.
Lost Children
Every child should be told to contact a San Jose Giants Representative if he or she becomes lost. A lost child should be taken to the Excite Credit Union Customer Service Booth. If you become separated from your child, please contact the nearest Guest Services Representative or go to the Press Box so that an announcement can be made.
Mascot (Gigante)
The San Jose Giants Mascot, Gigante, is available for community appearances, walk-a-thons, birthday parties, little league events and more! To learn more about our lovable mascot and how to book him for your next event, visit Gigante's Corner.
Media Guide
The San Jose Giants Media Guide provides a historical information about the club, updated player biographies and statistics. The guide can be purchased at the San Jose Giants Dugout Store or at San Jose Giants souvenir stands.
Merchandise
Official San Jose Giants merchandise can be purchased at The San Jose Giants Dugout Store, located on the third base line at the entrance to the BBQ Area and the Dugout Express in the family fun zone. San Jose Giants Merchandise is also available online at sjgiants.com/shop.
Minor League Affiliates
The San Jose Giants are the Class A affiliate of the San Francisco Giants. The San Francisco Giants have seven minor league affiliates: Sacramento River Cats - AAA West League, Richmond Flying Squirrels - AA Northeast League, Eugene Emeralds- (High) A West League, San Jose Giants - (Low) A West League, AZL Giants - (Rookie) Arizona League, DSL Giants - (Rookie) Dominican Summer League.
National Anthem Performances
Those interested in singing the National Anthem should send an MP3 or video link to Info@sjgiants.com or mail their audition to:
San Jose Giants, Attn: National Anthem Auditions, PO Box 21727, San Jose, CA 95151.
Please note, mailed auditions will not be returned. Click HERE to learn more.
Noisemakers
For the comfort and enjoyment of all guests, noisemakers of any kind (i.e., air horns, etc.) are prohibited at Excite Ballpark.
Outside Food and Beverage
The San Jose Giants restrictions prohibit the entrance of outside food, beverages, bottles, and cans into its facilities. Exceptions include unopened, soft-sided water bottles, baby formula, baby food, and medication or other special needs.
Parking
The San Jose Giants have three (3) designated parking lots for the 2025 season:
- San Jose Giants Main Lot - $20
- San Jose State Golf Lot - $20
- Happy Hollow K1 Lot (Senter Road) - $15
Parking lots are on a first-come-first-serve basis. Parking staff and signs will be visible at each location dictating when lots become full, directing you to the next available parking lot. Please note that on Friday Night Firework Games, the San Jose Giants Main Lot is reserved for Season Ticket Members with an Excite Ballpark parking pass.
Tailgating in the main lot is allowed 2 hours prior to the game when parking lots open. Spaces are limited and first-come-first-serve. No open flame or coal BBQ's will be allowed. Unfortunately tailgating in the San Jose State Golf Lot and Happy Hollow K1 lot is not allowed per their rules regulations.
PRE-PURCHASE PARKING HERE! (CODE: PARKING)
Park Packer Program
The San Jose Giants Park Packer Program is perfect for organizations looking to raise funds and awareness for their cause all while having an exciting night out at Excite Ballpark. It's your organization's opportunity to pack the park, fundraise, and own the night! Visit the Giants Park Packer page for complete details.
Permitted Items
Baby formula, bottles and baby food, Medication or other special needs. Still and video cameras (see *"camera & video equipment"*), Binoculars, Seat cushions, Umbrellas (subject to size restrictions). To enhance public safety, Excite Ballpark enforces a CLEAR BAG ONLY policy. All bags that enter the ballpark must be clear to allow bag checkers to easily see contents inside the bag and avoid touching. Exceptions to this policy will be made for small clutch purses (4.5" x 6.5" w/ single zipper/flap closure) and medically necessary items (including diaper bags).
Pets
Pets are not permitted in the ballpark except for the fans requiring the use of licensed guide/therapy animals.
Police and Security
For the safety of our guests, police are on site during all stadium events. If you have an emergency, please contact the nearest Stadium Representative.
Pregame Clinics (Dippin' Dots)
Kids of all ages can learn the fundamentals of baseball from San Jose Giants players during Dippin' Dots Pregame Clinics at Excite Ballpark. Participants will receive expert instruction from Giants players on their way to the big leagues and can then watch them put their words into action during the game that follows.** Complimentary admission to a Dippin' Dots Pregame Clinic is included with a game ticket**. Visit the Giants Dippin' Dots Pregame Clinics page for complete details.
Programs and Scorecards
Guests may purchase a Program and/or a Scorecard from the program stand at the main entrance to Excite Ballpark. Scorecards are $2 and contain an Insert Sheet with the daily game notes and stats, Bingo Card and a Lucky Number for your chance to win great prizes throughout the game.
Prohibited Items
In the interest of guest safety and enjoyment at Excite Ballpark, management reserves the right to prevent certain items from being brought into Excite Ballpark. The following includes, but is not limited to, items that are not allowed into Excite Ballpark:
Alcoholic beverages or illegal drugs, Food items, Beverages (See "Beverages, Bottles and Cans"), Glass bottles or cans, Ice chests or hard-sided coolers, Chairs, Camera tri-pods (See "Camera and Video Equipment" on page 1), Sticks or clubs (including signs attached to sticks), Fireworks, Bullhorns or other noisemakers, Confetti, Animals (except certified services dogs), Beach balls or other inflatables, Bicycles, Skateboards or roller blades, Squirt guns or super soakers, Laser pointers, Weapons of any kind.
Promotional Items
The San Jose Giants have scheduled a number of promotional days this season. For a list of upcoming promotions and guidelines, please refer to the San Jose Giants Promotional Schedule for complete upcoming promotions.
The number of promotional items distributed is restricted based on the event (e.g., first 1,000 fans or to fans 12 years and under). Please remember that a ticket does not ensure or entitle the holder to a promotional item on that date and that only one item will be given to each eligible person. Giveaway dates and items are subject to change without notice. Visit the Giveaway Guidelines page for giveaway procedures and policies.
Public Transportation
From Santa Clara Light Rail Station:
Take the 73 Bus Southbound towards Branham/Snell.
From Tamien Light Rail Station:
25 Bus Eastbound towards Alum Rock Light Rail Station, Exit at Story/Senter Road, Stadium is three blocks South along Senter Road.
*Please verify the latest times and easiest travel route with Valley Transportation Authority, visit www.vta.org.
Tailgating
Tailgating in the main lot is allowed 2 hours prior to the game when parking lots open. Spaces are limited and first-come-first-serve. No open flame or coal BBQ's will be allowed due to Sharks Ice Construction. Unfortunately tailgating in the San Jose State Golf Lot and Happy Hollow K1 lot is not allowed per their rules regulations.
Tickets
Advanced online ticket sales will continue to be encouraged prior to the day of the game. The Excite Ballpark Box Office will be open for ticket sales on game days starting five hours before first pitch (four hours on day games) and closing 1 1/2 hours after first pitch. On non-game days, the inside Box Office is open Monday-Friday 10 am - 5 pm.
The Excite Ballpark grandstand and group areas have been returned to full capacity seating! Please note that previous year's "General Admission" seating has now been updated to Bowl Reserved tickets. This means that every person entering the ballpark has a ticketed seat location.
Tickets to upcoming San Jose Giants games at Excite Ballpark can be purchased a number of ways:
- Online: SJGiants.com
- In Person: Tickets can be purchased at our Stadium Box Office located at 588 East Alma Ave, San Jose, CA 95112.
- By Phone: Tickets can be purchased by calling 408.297.1435.
Ticket Scalping
The unauthorized resale of tickets in, on or around Excite Ballpark property is not permitted under any circumstance and is prohibited by law. The Giants, and the security will address any such violation appropriately.
Video Board Messages
The service is $50 per announcement on the video board. For more information about birthday, anniversary and other celebratory messages please call 408.297.1435 or email HCortesTorres@sjgiants.com. Messages must be purchased at least 24 hours prior to the designated game.
Water Fountains
Water fountains are found in two locations throughout Excite ballpark. The water fountains can be located by the Women's and Men's bathroom in the main concourse.
Website
All of the latest team information and ticket information can all be found on SJGiants.com.
*Wheelchair Accessible Seating *
Excite Ballpark is wheelchair accessible. The AMR Wheelchair Accessible Seating is located down the Third Base Line next to the BBSI Futures Club. Please refer to the Excite Ballpark Map.
Will Call
Guests may pick up "Will Call" tickets at the Stadium Box Office. A photo ID is required of anyone picking up tickets at Will Call, and tickets will only be released to the individual named on the envelope.
Youth Development
For information regarding San Jose Giants Baseball Summer Camps or Gigante's Kids Club visit the Giants Community Landing Page or call 408.297.1435.