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Double-A Affiliate
The Official Site of the Rocket City Trash Pandas Rocket City Trash Pandas

Digital Tickets: Faster. Easier. More Secure.

Accessing Your Tickets

Forwarding Your Tickets

Recalling Your Tickets

Accessing Your Tickets

Step 2:​

On the next page, tap “My ProVenue Log-In”. Log into My ProVenue using your email and password.​

Step 3:​

Once logged in to your​ account, tap “View Tickets” to view tickets for your next game or tap “View All Ticket Inventory” to view future dates.​

Step 4:​

Tap on a specific ticket to view the barcode.​

Step 5:​

Get the barcode scanned at the gate and have a blast!​

Note: You can swipe your screen to view your next ticket.​

Forwarding Your Tickets

Step 1:​

Log in to My ProVenue and go to your ticket inventory.​

Step 2:​

Once you are viewing your ticket inventory, select “Forward”.

Step 3:​

Select the tickets you would like to forward.

Step 4:​

Tap Add Friend to choose the person who will be receiving your tickets. If the recipient is already listed, select them and go to step 5.​

Step 5:​

Select “Forward Tickets”. Your tickets will then be forwarded.

Recalling Your Tickets

Step 1:​

Go to your ticket inventory in My ProVenue.

Step 3:​

Select the tickets you would like to recall.

Step 4:​

Select “Recall Tickets”.

Frequently Asked Questions

Yes, you can swipe to view and scan multiple tickets on a single phone. For example, if a family of 4 people are walking into the game together, only one person would need to show the 4 tickets on their phone.

You are still able to purchase, use, print and share Trash Pandas tickets without a mobile device. All necessary ticket actions can be completed by logging in to your My Tickets account on a computer and printing the selected tickets.

Troubleshooting

You can reset your password by clicking ‘Reset Password’ on the My Tickets login page. You will receive an email with a temporary password. If you have difficulties resetting your password, please visit the Wicks Family Foundation Box Office or call us at (256)-325-1403 Ext. 1.

Toyota Field provides fans with free WiFi throughout the ballpark, but we recommend pulling up your digital tickets on your mobile device prior to arriving at Toyota Field.

Please visit the Wicks Family Foundation Box Office for assistance.

Double check that you are logged into a  My Tickets account with the same email address and name that was used to purchase the tickets. If you are still having difficulty locating tickets you believe should be appearing, visit the Wicks Family Foundation Box Office or call us at (256)-325-1403 Ext. 1.